Sammanfattning
To increase organizational responsiveness, firms nowadays seek various approaches in delivering global shared business services. Today, global operating firms apply a plural sourcing model that consists of both in-house and outsourced business services. As such, service governance is needed to manage interdependencies between vendors, both in-house and outsourced. However, as far as we know no study has yet addressed how global business services are governed within the context of plural sourcing. We conducted 68 semi-structured interviews with executive management of international firms and distributed a survey questionnaire to explore service governance modes. As a result, we identify five service governance modes: regional, global, centralized, de-centralized and multifunctional. Our paper contributes to research on global business services and plural sourcing by exploring various service governance modes. Theoretical and practical implications are discussed.
Originalspråk | Engelska |
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Titel på gästpublikation | Hawaii International Conference on System Sciences 2021 |
Undertitel på gästpublikation | HICSS 2021 |
Sidor | 5944-5953 |
Antal sidor | 10 |
ISBN (elektroniskt) | 978-0-9981331-4-0 |
Status | Publicerad - 1 jan 2021 |
MoE-publikationstyp | A4 Artikel i en konferenspublikation |
Evenemang | Hawaii International Conference on System Sciences (HICSS) - HAWAII, USA Varaktighet: 5 jan 2021 → 8 jan 2021 https://hicss.hawaii.edu |
Konferens
Konferens | Hawaii International Conference on System Sciences (HICSS) |
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Förkortad titel | HICSS 2021 |
Land | USA |
Period | 05/01/21 → 08/01/21 |
Internetadress |