Implementing Global Business Services in a Plural Sourcing Context: Conceptualizing Modes of Service Governance

Albert Plugge*, Shahrokh Nikou

*Korresponderande författare för detta arbete

Forskningsoutput: Kapitel i bok/konferenshandlingKonferensbidragVetenskapligPeer review

3 Nedladdningar (Pure)

Sammanfattning

To increase organizational responsiveness, firms nowadays seek various approaches in delivering global shared business services. Today, global operating firms apply a plural sourcing model that consists of both in-house and outsourced business services. As such, service governance is needed to manage interdependencies between vendors, both in-house and outsourced. However, as far as we know no study has yet addressed how global business services are governed within the context of plural sourcing. We conducted 68 semi-structured interviews with executive management of international firms and distributed a survey questionnaire to explore service governance modes. As a result, we identify five service governance modes: regional, global, centralized, de-centralized and multifunctional. Our paper contributes to research on global business services and plural sourcing by exploring various service governance modes. Theoretical and practical implications are discussed.
OriginalspråkEngelska
Titel på gästpublikationProceedings of the 54th Hawaii International Conference on System Sciences
Undertitel på gästpublikationHICSS 2021
Sidor5944-5953
Antal sidor10
ISBN (elektroniskt)978-0-9981331-4-0
StatusPublicerad - 5 jan 2021
MoE-publikationstypA4 Artikel i en konferenspublikation
EvenemangHawaii International Conference on System Sciences (HICSS) - HAWAII, USA
Varaktighet: 5 jan 20218 jan 2021
https://hicss.hawaii.edu

Konferens

KonferensHawaii International Conference on System Sciences (HICSS)
Förkortad titelHICSS 2021
Land/TerritoriumUSA
Period05/01/2108/01/21
Internetadress

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