Abstrakti
To increase organizational responsiveness, firms nowadays seek various approaches in delivering global shared business services. Today, global operating firms apply a plural sourcing model that consists of both in-house and outsourced business services. As such, service governance is needed to manage interdependencies between vendors, both in-house and outsourced. However, as far as we know no study has yet addressed how global business services are governed within the context of plural sourcing. We conducted 68 semi-structured interviews with executive management of international firms and distributed a survey questionnaire to explore service governance modes. As a result, we identify five service governance modes: regional, global, centralized, de-centralized and multifunctional. Our paper contributes to research on global business services and plural sourcing by exploring various service governance modes. Theoretical and practical implications are discussed.
| Alkuperäiskieli | Englanti |
|---|---|
| Otsikko | Proceedings of the 54th Annual Hawaii International Conference on System Sciences, HICSS 2021 |
| Alaotsikko | HICSS 2021 |
| Toimittajat | Tung X. Bui |
| Kustantaja | IEEE |
| Sivut | 5944-5953 |
| Sivumäärä | 10 |
| ISBN (elektroninen) | 978-0-9981331-4-0 |
| Tila | Julkaistu - 5 tammik. 2021 |
| OKM-julkaisutyyppi | A4 Artikkeli konferenssijulkaisuussa |
| Tapahtuma | Hawaii International Conference on System Sciences (HICSS) - HAWAII, United States Kesto: 5 tammik. 2021 → 8 tammik. 2021 https://hicss.hawaii.edu |
Julkaisusarja
| Nimi | Proceedings of the Annual Hawaii International Conference on System Sciences |
|---|---|
| Vuosikerta | 2020-January |
| ISSN (painettu) | 1530-1605 |
Konferenssi
| Konferenssi | Hawaii International Conference on System Sciences (HICSS) |
|---|---|
| Lyhennettä | HICSS 2021 |
| Maa/Alue | United States |
| Ajanjakso | 05/01/21 → 08/01/21 |
| www-osoite |