Customer perceptions of COVID-19 countermeasures on passenger ships during the pandemic

Johnny Långstedt; Jonas Spohr; Magnus Hellström; Anastasia Tsvetkova; Erik Niemelä; Joakim Sjöblom; John E. Eriksson; Kim Wikström

doi:10.1016/j.trip.2021.100518

Customer perceptions of COVID-19 countermeasures on passenger ships during the pandemic

Johnny Långstedt
, Jonas Spohr^*
, Magnus Hellström
, Anastasia Tsvetkova
, Erik Niemelä
, Joakim Sjöblom
, John E. Eriksson
, Kim Wikström

^*Tämän työn vastaava kirjoittaja

Tutkimustuotos: Lehtiartikkeli › Artikkeli › Tieteellinen › vertaisarvioitu

5 Sitaatiot (Scopus)

95 Lataukset (Pure)

Abstrakti

The COVID-19 pandemic devastated substantial portions of the tourism industry; the cruise industry particularly suffered from negative publicity as the virus spread rapidly on cruise ships. The pandemic is a disaster that the industry has been forced to adapt to. This study illustrates, through a mixed-methods research design, what factors cruiseferry operators considered in their responses to the pandemic, whether the implemented countermeasures increased their customers’ sense of security, and what countermeasures customers would agree to follow before boarding a ship. The study thereby provides insights into which countermeasures are likely to decrease customers’ perceived health risks and which they are ready to accept or not on cruises during pandemics.

Alkuperäiskieli	Englanti
Artikkeli	100518
Julkaisu	Transportation Research Interdisciplinary Perspectives
Vuosikerta	13
DOI - pysyväislinkit	https://doi.org/10.1016/j.trip.2021.100518
Tila	Julkaistu - maalisk. 2022
OKM-julkaisutyyppi	A1 Julkaistu artikkeli, soviteltu

Rahoitus

The authors declare the following financial interests/personal relationships which may be considered as potential competing interests: Johnny Langstedt reports financial support was provided by Business Finland. Erik Niemela reports financial support was provided by Business Finland. Joakim Sjoblom reports financial support was provided by Business Finland.

YK:n kestävän kehityksen tavoitteet

Tämä tuotos edistää seuraavia kestävän kehityksen tavoitteita:

SDG 3 – Hyvä terveys ja hyvinvointi
SDG 9 – Teollisuus, innovaatiot ja infrastruktuuri

Pääsy asiakirjaan

10.1016/j.trip.2021.100518Lisenssi: CC BY-NC-ND

1-s2.0-S2590198221002232-mainLopullinen julkaistu versio, 0,98 MBLisenssi: CC BY-NC-ND

https://urn.fi/URN:NBN:fi-fe2023030329316

Muut tiedostot ja linkit

Linkki julkaisuun Scopuksessa

1 Päättynyt

Healthy Travel
Hellström, M. (Vastuullinen tutkija), Spohr, J. (CoPI), Wikström, K. (CoPI), Tsvetkova, A. (CoI), Niemelä, E. (CoI) & Eriksson, J. (CoPI)
01/09/20 → 28/02/21
Projekti: Research

Viittausmuodot

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title = "Customer perceptions of COVID-19 countermeasures on passenger ships during the pandemic",

abstract = "The COVID-19 pandemic devastated substantial portions of the tourism industry; the cruise industry particularly suffered from negative publicity as the virus spread rapidly on cruise ships. The pandemic is a disaster that the industry has been forced to adapt to. This study illustrates, through a mixed-methods research design, what factors cruiseferry operators considered in their responses to the pandemic, whether the implemented countermeasures increased their customers{\textquoteright} sense of security, and what countermeasures customers would agree to follow before boarding a ship. The study thereby provides insights into which countermeasures are likely to decrease customers{\textquoteright} perceived health risks and which they are ready to accept or not on cruises during pandemics.",

keywords = "COVID-19, Cruise industry, Cruiseferry, Customer acceptance, Disaster management, Risk perception, Travel behaviour",

author = "Johnny L{\aa}ngstedt and Jonas Spohr and Magnus Hellstr{\"o}m and Anastasia Tsvetkova and Erik Niemel{\"a} and Joakim Sj{\"o}blom and Eriksson, \{John E.\} and Kim Wikstr{\"o}m",

note = "Funding Information: The authors declare the following financial interests/personal relationships which may be considered as potential competing interests: Johnny Langstedt reports financial support was provided by Business Finland. Erik Niemela reports financial support was provided by Business Finland. Joakim Sjoblom reports financial support was provided by Business Finland. Publisher Copyright: {\textcopyright} 2021 The Authors",

year = "2022",

month = mar,

doi = "10.1016/j.trip.2021.100518",

language = "English",

volume = "13",

journal = "Transportation Research Interdisciplinary Perspectives",

publisher = "Elsevier",

}

TY - JOUR

T1 - Customer perceptions of COVID-19 countermeasures on passenger ships during the pandemic

AU - Långstedt, Johnny

AU - Spohr, Jonas

AU - Hellström, Magnus

AU - Tsvetkova, Anastasia

AU - Niemelä, Erik

AU - Sjöblom, Joakim

AU - Eriksson, John E.

AU - Wikström, Kim

N1 - Funding Information: The authors declare the following financial interests/personal relationships which may be considered as potential competing interests: Johnny Langstedt reports financial support was provided by Business Finland. Erik Niemela reports financial support was provided by Business Finland. Joakim Sjoblom reports financial support was provided by Business Finland. Publisher Copyright: © 2021 The Authors

PY - 2022/3

Y1 - 2022/3

N2 - The COVID-19 pandemic devastated substantial portions of the tourism industry; the cruise industry particularly suffered from negative publicity as the virus spread rapidly on cruise ships. The pandemic is a disaster that the industry has been forced to adapt to. This study illustrates, through a mixed-methods research design, what factors cruiseferry operators considered in their responses to the pandemic, whether the implemented countermeasures increased their customers’ sense of security, and what countermeasures customers would agree to follow before boarding a ship. The study thereby provides insights into which countermeasures are likely to decrease customers’ perceived health risks and which they are ready to accept or not on cruises during pandemics.

AB - The COVID-19 pandemic devastated substantial portions of the tourism industry; the cruise industry particularly suffered from negative publicity as the virus spread rapidly on cruise ships. The pandemic is a disaster that the industry has been forced to adapt to. This study illustrates, through a mixed-methods research design, what factors cruiseferry operators considered in their responses to the pandemic, whether the implemented countermeasures increased their customers’ sense of security, and what countermeasures customers would agree to follow before boarding a ship. The study thereby provides insights into which countermeasures are likely to decrease customers’ perceived health risks and which they are ready to accept or not on cruises during pandemics.

KW - COVID-19

KW - Cruise industry

KW - Cruiseferry

KW - Customer acceptance

KW - Disaster management

KW - Risk perception

KW - Travel behaviour

UR - https://www.scopus.com/pages/publications/85121653196

U2 - 10.1016/j.trip.2021.100518

DO - 10.1016/j.trip.2021.100518

M3 - Article

AN - SCOPUS:85121653196

VL - 13

JO - Transportation Research Interdisciplinary Perspectives

JF - Transportation Research Interdisciplinary Perspectives

M1 - 100518

ER -

Customer perceptions of COVID-19 countermeasures on passenger ships during the pandemic

Abstrakti

Rahoitus

YK:n kestävän kehityksen tavoitteet

Pääsy asiakirjaan

Muut tiedostot ja linkit

Sormenjälki

Projektit

Healthy Travel

Viittausmuodot