Utilizing Technological Pedagogical Content (TPC) for Designing Public Service Websites

Zahra Hosseini*, Jani Kinnunen, Kimmo Hytönen

*Corresponding author for this work

    Research output: Chapter in Book/Conference proceedingConference contributionScientificpeer-review

    1 Citation (Scopus)


    With the indispensable role of the Internet in information transfer, ensuring the validity and accuracy of data is ever more important. Digital public services are expected from e-governments. Such services will require user-centered websites as well as full interoperable platforms. Many studies have shown the lack of user satisfaction with website content. In this regard, we suggest technological pedagogical content design (TPCD) for the use of a pedagogical theory for designing a website. TPCD is derived from the technological pedagogical content knowledge (TPACK) framework, introduced by Mishra and Koehler (Mishra and Koehler in Teach. Coll. Rec. 108:1017–1054, 2006) emphasizing the use of integrating technology into pedagogy and content. TPCD with a pedagogical view in selecting and constructing the content aims to pull attention toward learning theories and focusing on the quality of content to build a user-centered website. It suggests considering the learning theories to understand the user needs, background, and expectations to define the goals, organize the content, and select the technological features. This paper opens a new viewpoint for website developers by introducing practical guidelines to transform TPACK as knowledge of integrating technology into action.

    Original languageEnglish
    Title of host publicationIntelligent Sustainable Systems
    Subtitle of host publicationSelected Papers of WorldS4 2021
    EditorsAtulya K. Nagar, Dharm Singh Jat, Gabriela Marín-Raventós, Durgesh Kumar Mishra
    PublisherSpringer Science and Business Media Deutschland GmbH
    Number of pages9
    ISBN (Electronic)978-981-16-6369-7
    ISBN (Print)978-981-16-6368-0
    Publication statusPublished - 2022
    MoE publication typeA4 Article in a conference publication
    Event5th World Conference on Smart Trends in Systems, Security and Sustainability, WS4 2021 - Virtual, Online
    Duration: 29 Jul 202130 Jul 2021

    Publication series

    NameLecture Notes in Networks and Systems
    ISSN (Print)2367-3370
    ISSN (Electronic)2367-3389


    Conference5th World Conference on Smart Trends in Systems, Security and Sustainability, WS4 2021
    CityVirtual, Online


    • TPACK
    • TPCD
    • User-centered design
    • Website designing


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