Using role-play and Hierarchical Task Analysis for designing human-robot interaction

Mattias Wingren; Sören Andersson; Sara Rosenberg; Malin Andtfolk; Susanne Hägglund; Prashani Jayasingha Arachchige; Linda Nyholm

doi:10.1007/978-981-96-3522-1_28

Using role-play and Hierarchical Task Analysis for designing human-robot interaction

Mattias Wingren, Sören Andersson, Sara Rosenberg, Malin Andtfolk, Susanne Hägglund, Prashani Jayasingha Arachchige, Linda Nyholm

Research output: Chapter in Book/Conference proceeding › Published conference proceeding › Scientific › peer-review

Abstract

We present the use of two methods we believe warrant more use than they currently have in the field of human-robot interaction: role-play and Hierarchical Task Analysis. Some of its potential is showcased through our use of them in an ongoing research project which entails developing a robot application meant to assist at a community pharmacy. The two methods have provided us with several advantages. The role-playing provided a controlled and adjustable environment for understanding the customers’ needs where pharmacists could act as models for the robot’s behavior; and the Hierarchical Task Analysis ensured the behavior displayed was modelled correctly and aided development through facilitating co-design. Future research could focus on developing task analysis methods especially suited for social robot interaction.

Original language	English
Title of host publication	Social Robotics - 16th International Conference, ICSR + AI 2024, Proceedings
Editors	Oskar Palinko , Leon Bodenhagen , John-John Cabibihan, Kerstin Fischer , Selma Šabanović, Katie Winkle, Laxmidhar Behera, Shuzhi Sam Ge, Dimitrios Chrysostomou, Wanyue Jiang, Hongsheng He
Publisher	Springer
Pages	319-328
ISBN (Electronic)	978-981-96-3522-1
ISBN (Print)	9789819635214
DOIs	https://doi.org/10.1007/978-981-96-3522-1_28
Publication status	Published - 25 Apr 2025
MoE publication type	A4 Article in a conference publication

Publication series

Name	Lecture Notes in Computer Science
Volume	15561 LNAI
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

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10.1007/978-981-96-3522-1_28

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Wingren, M., Andersson, S., Rosenberg, S., Andtfolk, M., Hägglund, S., Jayasingha Arachchige, P., & Nyholm, L. (2025). Using role-play and Hierarchical Task Analysis for designing human-robot interaction. In O. Palinko , L. Bodenhagen , J.-J. Cabibihan, K. Fischer , S. Šabanović, K. Winkle, L. Behera, S. Sam Ge, D. Chrysostomou, W. Jiang, & H. He (Eds.), Social Robotics - 16th International Conference, ICSR + AI 2024, Proceedings (pp. 319-328). (Lecture Notes in Computer Science; Vol. 15561 LNAI). Springer. https://doi.org/10.1007/978-981-96-3522-1_28

Wingren, Mattias ; Andersson, Sören ; Rosenberg, Sara et al. / Using role-play and Hierarchical Task Analysis for designing human-robot interaction. Social Robotics - 16th International Conference, ICSR + AI 2024, Proceedings. editor / Oskar Palinko ; Leon Bodenhagen ; John-John Cabibihan ; Kerstin Fischer ; Selma Šabanović ; Katie Winkle ; Laxmidhar Behera ; Shuzhi Sam Ge ; Dimitrios Chrysostomou ; Wanyue Jiang ; Hongsheng He. Springer, 2025. pp. 319-328 (Lecture Notes in Computer Science).

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title = "Using role-play and Hierarchical Task Analysis for designing human-robot interaction",

abstract = "We present the use of two methods we believe warrant more use than they currently have in the field of human-robot interaction: role-play and Hierarchical Task Analysis. Some of its potential is showcased through our use of them in an ongoing research project which entails developing a robot application meant to assist at a community pharmacy. The two methods have provided us with several advantages. The role-playing provided a controlled and adjustable environment for understanding the customers{\textquoteright} needs where pharmacists could act as models for the robot{\textquoteright}s behavior; and the Hierarchical Task Analysis ensured the behavior displayed was modelled correctly and aided development through facilitating co-design. Future research could focus on developing task analysis methods especially suited for social robot interaction.",

author = "Mattias Wingren and S{\"o}ren Andersson and Sara Rosenberg and Malin Andtfolk and Susanne H{\"a}gglund and \{Jayasingha Arachchige\}, Prashani and Linda Nyholm",

year = "2025",

month = apr,

day = "25",

doi = "10.1007/978-981-96-3522-1\_28",

language = "English",

isbn = "9789819635214",

series = "Lecture Notes in Computer Science",

publisher = "Springer",

pages = "319--328",

editor = "\{Palinko \}, \{ Oskar \} and \{Bodenhagen \}, \{ Leon \} and Cabibihan, \{ John-John\} and \{Fischer \}, \{Kerstin \} and {\v S}abanovi{\'c}, \{ Selma \} and Winkle, \{Katie \} and Behera, \{Laxmidhar \} and \{Sam Ge\}, \{ Shuzhi \} and Chrysostomou, \{ Dimitrios \} and \{ Jiang\}, Wanyue and He, \{Hongsheng \}",

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}

Wingren, M , Andersson, S , Rosenberg, S , Andtfolk, M , Hägglund, S , Jayasingha Arachchige, P & Nyholm, L 2025, Using role-play and Hierarchical Task Analysis for designing human-robot interaction. in O Palinko , L Bodenhagen , J-J Cabibihan, K Fischer , S Šabanović, K Winkle, L Behera, S Sam Ge, D Chrysostomou, W Jiang & H He (eds), Social Robotics - 16th International Conference, ICSR + AI 2024, Proceedings. Lecture Notes in Computer Science, vol. 15561 LNAI, Springer, pp. 319-328. https://doi.org/10.1007/978-981-96-3522-1_28

Using role-play and Hierarchical Task Analysis for designing human-robot interaction. / Wingren, Mattias ; Andersson, Sören ; Rosenberg, Sara et al.
Social Robotics - 16th International Conference, ICSR + AI 2024, Proceedings. ed. / Oskar Palinko ; Leon Bodenhagen ; John-John Cabibihan; Kerstin Fischer ; Selma Šabanović; Katie Winkle; Laxmidhar Behera; Shuzhi Sam Ge; Dimitrios Chrysostomou; Wanyue Jiang; Hongsheng He. Springer, 2025. p. 319-328 (Lecture Notes in Computer Science; Vol. 15561 LNAI).

Research output: Chapter in Book/Conference proceeding › Published conference proceeding › Scientific › peer-review

TY - GEN

T1 - Using role-play and Hierarchical Task Analysis for designing human-robot interaction

AU - Wingren, Mattias

AU - Andersson, Sören

AU - Rosenberg, Sara

AU - Andtfolk, Malin

AU - Hägglund, Susanne

AU - Jayasingha Arachchige, Prashani

AU - Nyholm, Linda

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N2 - We present the use of two methods we believe warrant more use than they currently have in the field of human-robot interaction: role-play and Hierarchical Task Analysis. Some of its potential is showcased through our use of them in an ongoing research project which entails developing a robot application meant to assist at a community pharmacy. The two methods have provided us with several advantages. The role-playing provided a controlled and adjustable environment for understanding the customers’ needs where pharmacists could act as models for the robot’s behavior; and the Hierarchical Task Analysis ensured the behavior displayed was modelled correctly and aided development through facilitating co-design. Future research could focus on developing task analysis methods especially suited for social robot interaction.

AB - We present the use of two methods we believe warrant more use than they currently have in the field of human-robot interaction: role-play and Hierarchical Task Analysis. Some of its potential is showcased through our use of them in an ongoing research project which entails developing a robot application meant to assist at a community pharmacy. The two methods have provided us with several advantages. The role-playing provided a controlled and adjustable environment for understanding the customers’ needs where pharmacists could act as models for the robot’s behavior; and the Hierarchical Task Analysis ensured the behavior displayed was modelled correctly and aided development through facilitating co-design. Future research could focus on developing task analysis methods especially suited for social robot interaction.

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DO - 10.1007/978-981-96-3522-1_28

M3 - Published conference proceeding

SN - 9789819635214

T3 - Lecture Notes in Computer Science

SP - 319

EP - 328

BT - Social Robotics - 16th International Conference, ICSR + AI 2024, Proceedings

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A2 - Bodenhagen , Leon

A2 - Cabibihan, John-John

A2 - Fischer , Kerstin

A2 - Šabanović, Selma

A2 - Winkle, Katie

A2 - Behera, Laxmidhar

A2 - Sam Ge, Shuzhi

A2 - Chrysostomou, Dimitrios

A2 - Jiang, Wanyue

A2 - He, Hongsheng

PB - Springer

ER -

Wingren M , Andersson S , Rosenberg S , Andtfolk M , Hägglund S , Jayasingha Arachchige P et al. Using role-play and Hierarchical Task Analysis for designing human-robot interaction. In Palinko O, Bodenhagen L, Cabibihan JJ, Fischer K, Šabanović S, Winkle K, Behera L, Sam Ge S, Chrysostomou D, Jiang W, He H, editors, Social Robotics - 16th International Conference, ICSR + AI 2024, Proceedings. Springer. 2025. p. 319-328. (Lecture Notes in Computer Science). doi: 10.1007/978-981-96-3522-1_28

Using role-play and Hierarchical Task Analysis for designing human-robot interaction

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