User Information Satisfaction among Female Refugees and Immigrants as Assessed by the Level of Information Literacy on Social Media

Khadijah Kainat*, Maedeh Ghorbanian Zolbin, Gunilla Widén, Shahrokh Nikou

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedingConference contributionScientificpeer-review

2 Citations (Scopus)
122 Downloads (Pure)


Female refugees and immigrants face various challenges in accessing, using, and sharing information during their integration process. In the context of COVID-19, this study aims to identify the user information satisfaction of female refugees and immigrants living in Finland and Sweden. Using a dataset comprising 232 respondents, the research model was examined through structural equation modelling. The results show that information overload in social media streams has an impact on information fatigue and consequently on the information avoidance behaviour of the target group. The results also show that information literacy helps to avoid social media information overload, in addition to its direct effect on user information satisfaction. Being familiar with the perceived COVID-19 challenges also positively impacts user information satisfaction. In view of the fact that European countries are receiving an ever increasing number of refugees and immigrants, the findings of this study provide both theoretical and practical contributions.
Original languageEnglish
Title of host publication34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings
EditorsAndreja Pucihar, Mirjana Kljajić Borštnar, Roger Bons, Helen Cripps, Anand Sheombar, Doroteja Vidmar
Place of PublicationUniversity of Maribor
PublisherUniversity of Maribor, Faculty of Organizational Sciences
ISBN (Electronic)978-961-286-485-9
Publication statusPublished - 23 Jun 2021
MoE publication typeA4 Article in a conference publication
Event34TH BLED ECONFERENCE - Bled, Slovenia
Duration: 27 Jun 202130 Jun 2021
Conference number: 34


Abbreviated titleBLED


  • Literacy
  • Information behavior
  • Digitalisation
  • Social Media
  • Refugees
  • COVID 19


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