Abstract
Female refugees and immigrants face various challenges in accessing, using, and sharing information during their integration process. In the context of COVID-19, this study aims to identify the user information satisfaction of female refugees and immigrants living in Finland and Sweden. Using a dataset comprising 232 respondents, the research model was examined through structural equation modelling. The results show that information overload in social media streams has an impact on information fatigue and consequently on the information avoidance behaviour of the target group. The results also show that information literacy helps to avoid social media information overload, in addition to its direct effect on user information satisfaction. Being familiar with the perceived COVID-19 challenges also positively impacts user information satisfaction. In view of the fact that European countries are receiving an ever increasing number of refugees and immigrants, the findings of this study provide both theoretical and practical contributions.
Original language | English |
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Title of host publication | 34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings |
Editors | Andreja Pucihar, Mirjana Kljajić Borštnar, Roger Bons, Helen Cripps, Anand Sheombar, Doroteja Vidmar |
Place of Publication | University of Maribor |
Publisher | University of Maribor, Faculty of Organizational Sciences |
Pages | 337-350 |
ISBN (Electronic) | 978-961-286-485-9 |
DOIs | |
Publication status | Published - 23 Jun 2021 |
MoE publication type | A4 Article in a conference publication |
Event | 34TH BLED ECONFERENCE - Bled, Slovenia Duration: 27 Jun 2021 → 30 Jun 2021 Conference number: 34 |
Conference
Conference | 34TH BLED ECONFERENCE |
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Abbreviated title | BLED |
Country/Territory | Slovenia |
City | Bled |
Period | 27/06/21 → 30/06/21 |
Keywords
- Literacy
- Information behavior
- Digitalisation
- Social Media
- Refugees
- COVID 19