Usability and UX of Learning Management Systems: An Eye- Tracking Approach

Ilia Maslov*, Shahrokh Nikou

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedingConference contributionScientificpeer-review

Abstract

Learning Management Systems (LMSs) are widely used in higher education. Eye-tracking technology is one technology that could help objectively evaluate the influence of familiarity with an LMS on the usability and user experience (UX) of the LMS. This study utilized such technology to measure user efficiency, user effectiveness, eye-movement patterns, and the quantitative area of interest (AOI) metrics of eye-movement patterns that show how fast the correct area for the task is located. Six students participated in an experiment, whereby they were asked to accomplish ten tasks in the usability testing of a popular open-source LMS called Moodle. The results showed that those who were familiar with the course performed about half of the tasks more efficiently and had better AOI metrics. Additionally, it was found that the participants' eye movement patterns tended to be correlated with their AOI metrics, efficiency and effectiveness of accomplishing the tasks in the usability tests. However, the correlations were not absolute. We found different eye-movement patterns among participants regarding some user interface elements, such as text hyperlinks or images.
Original languageEnglish
Title of host publicationProceedings - 2020 IEEE International Conference on Engineering, Technology and Innovation, ICE/ITMC 2020
PublisherIEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)
ISBN (Electronic)9781728170374
Publication statusPublished - 15 Jun 2020
MoE publication typeA4 Article in a conference publication
Event2020 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC) - Cardiff, United Kingdom, United Kingdom, Cardiff, United Kingdom
Duration: 15 Jun 202019 Jun 2020
https://ieeexplore.ieee.org/abstract/document/9198333/keywords#keywords

Publication series

NameProceedings - 2020 IEEE International Conference on Engineering, Technology and Innovation, ICE/ITMC 2020

Conference

Conference2020 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)
Country/TerritoryUnited Kingdom
CityCardiff
Period15/06/2019/06/20
Internet address

Keywords

  • Eye-Tracking
  • Information Systems
  • User Experience
  • Learning Management System
  • Usability Testing

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