The impact of IT mindfulness on complex task performance

Jonna Järveläinen*, Anna Sell, Pirkko Walden

*Corresponding author for this work

    Research output: Chapter in Book/Conference proceedingConference contributionScientificpeer-review

    3 Citations (Scopus)


    Travel bookings are time-consuming tasks as many of HICSS participants know. Finding suitable flights from Europe with minimal flying times, layovers long enough to catch the next flight but too long takes time and can be considered a complex task. However, the travel search engines are quite easy to use without many advanced features, and using them creatively does not seem probable. We set out to study whether information technology (IT) mindfulness or mindlessness have any impact on complex task performance. IT mindfulness has been found to affect the use of advanced features and finding new ways to use software. Doing something on automatic pilot has been considered to be mindless. We gave students a complex booking task and the survey results on their performance reveal the impact of IT mindfulness.
    Original languageEnglish
    Title of host publicationProceedings of the 54th Hawaii International Conference on System Sciences
    PublisherUniversity of Hawai'i at Manoa
    Number of pages10
    ISBN (Print)978-0-9981331-4-0
    Publication statusPublished - Jan 2021
    MoE publication typeA4 Article in a conference publication


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