The Effects of Task Service Fit on Brand Loyalty: A Study of Branded Apps

Motivated by the role that branded apps play in enhancing customer perceptions of brands, this paper is developed to provide a better understanding of the extent to which task-service fit associated with branded appsinfluence brand attitudes. The primary research objective isto determine how perceptions of task-service fit associated with branded apps enhances branded app experience and to explore brand co-creation and ultimately brand loyalty. Using data from 573 branded app users, the authors were able to identify the following relationships: perceptions of task-service fit and co-creation were found to influence brand loyalty. Also, task-service fit and branded app experience influenced co-creation. Finally, results also confirm that branded app experience and brand co-creation are mediators of the relationship between task-service fit and brand loyalty.