Students’ Satisfaction with E-Learning Systems During the COVID-19 Pandemic—An International Comparative Study

Shahrokh Nikou*, Seongcheol Kim

*Corresponding author for this work

    Research output: Chapter in Book/Conference proceedingConference contributionScientificpeer-review

    31 Downloads (Pure)


    In response to the global COVID-19 situation, quarantine measures have been implemented at the educational institutions around the world. This paper aims to determine the antecedent factors predicting the university students’ satisfaction with e-learning systems during the COVID-19 situation. We used structural equation modelling (SEM) and evaluated a conceptual model on the basis of a sample of university students from Finland (n = 131) and South Korea (n = 114). The SEM results showed that the COVID-19 related factors, i.e., COVID-19 awareness, perceived challenges during COVID-19 and the educational institutions’ preparedness indirectly influence the satisfaction with e-learning systems. Moreover, we found a statistically significant moderating effect of course design quality, and instructor’s teaching style between the COVID-19 related factors and the satisfaction with e-learning systems. The implications of these results for the management of e‐learning systems are discussed.
    Original languageEnglish
    Title of host publication34th Bled eConference Digital Support from Crisis to Progressive Change: June 27 – 30, 2021, Online Conference Proceedings
    EditorsAndreja Pucihar, Mirjana Kljajić Borštnar, Roger Bons, Helen Cripps, Anand Sheombar, Doroteja Vidmar
    Place of PublicationUniversity of Maribor
    PublisherUniversity of Maribor, Faculty of Organizational Sciences
    ISBN (Electronic)978-961-286-485-9
    Publication statusPublished - 23 Jun 2021
    MoE publication typeA4 Article in a conference publication
    Event34TH BLED ECONFERENCE - Bled, Slovenia
    Duration: 27 Jun 202130 Jun 2021
    Conference number: 34


    Abbreviated titleBLED


    • Literacy
    • Higher Education
    • Digitalisation
    • Information Literacy
    • e-learning
    • COVID 19


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