Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study

Susanne Hägglund; Christa Tigerstedt; Dennis Biström; Mattias Wingren; Sören Andersson; Kristoffer  Kuvaja Adolfsson; Johan  Penttinen; Leonardo Espinosa-Leal

doi:10.3233/FAIA220611

Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study

Susanne Hägglund, Christa Tigerstedt, Dennis Biström, Mattias Wingren, Sören Andersson, Kristoffer Kuvaja Adolfsson, Johan Penttinen, Leonardo Espinosa-Leal

Research output: Chapter in Book/Conference proceeding › Conference contribution › Scientific › peer-review

2 Citations (Scopus)

Abstract

This paper presents the findings of an exploratory, qualitative case study where dental professionals' and care clients' experiences of and expectations for robot accent are explored. Our research focuses on humanoid, social, co-located robots advising clients in standard Sweden-Swedish on preventive dental selfcare. As steps in a two-year co-creation project, we performed interviews within the linguistic context of Finland's minority Finland-Swedish population. Our aim was to explore stakeholders' experiences of and expectations for robot accents in a care context. Thematic analysis revealed six main themes: Expressions, benefits, and barriers to robot accent as conveyor of message, robot accents as support, and as disturbance, and lastly legitimacy of robot accents. The paper demonstrates the central role of robot accent in experiences of HRI in a Finland-Swedish setting, manifestations of in- and out-groupness, and the multifaceted expectations for robot accent recognition and speech.

Original language	English
Title of host publication	Social Robots in Social Institutions - Proceedings of Robophilosophy 2022
Subtitle of host publication	Proceedings of RoboPhilosophy 2022
Editors	Raul Hakli, Pekka Mäkelä, Johanna Seibt
Publisher	IOS Press
Pages	125-134
Volume	366
Edition	1
ISBN (Electronic)	9781643683744
ISBN (Print)	978-1-64368-375-1, 978-1-64368-374-4
DOIs	https://doi.org/10.3233/FAIA220611
Publication status	Published - 9 Jan 2023
MoE publication type	A4 Article in a conference publication
Event	Robophilosophy 2022 - Helsinki, Finland Duration: 16 Aug 2022 → 19 Aug 2022 Conference number: 5 https://cas.au.dk/en/robophilosophy/conferences/rpc2022

Publication series

Name	Frontiers in Artificial Intelligence and Applications
Volume	366
ISSN (Print)	0922-6389

Conference

Conference	Robophilosophy 2022
Country/Territory	Finland
City	Helsinki
Period	16/08/22 → 19/08/22
Internet address	https://cas.au.dk/en/robophilosophy/conferences/rpc2022

Access to Document

10.3233/FAIA220611

Cite this

Hägglund, S., Tigerstedt, C., Biström, D., Wingren, M., Andersson, S., Kuvaja Adolfsson, K., Penttinen, J., & Espinosa-Leal, L. (2023). Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study. In R. Hakli, P. Mäkelä, & J. Seibt (Eds.), Social Robots in Social Institutions - Proceedings of Robophilosophy 2022: Proceedings of RoboPhilosophy 2022 (1 ed., Vol. 366, pp. 125-134). (Frontiers in Artificial Intelligence and Applications; Vol. 366). IOS Press. https://doi.org/10.3233/FAIA220611

Hägglund, Susanne ; Tigerstedt, Christa ; Biström, Dennis et al. / Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study. Social Robots in Social Institutions - Proceedings of Robophilosophy 2022: Proceedings of RoboPhilosophy 2022. editor / Raul Hakli ; Pekka Mäkelä ; Johanna Seibt. Vol. 366 1. ed. IOS Press, 2023. pp. 125-134 (Frontiers in Artificial Intelligence and Applications).

@inproceedings{3e382ecbd7204ca2846e2f6da0ee8bfc,

title = "Stakeholders{\textquoteright} Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study",

abstract = "This paper presents the findings of an exploratory, qualitative case study where dental professionals' and care clients' experiences of and expectations for robot accent are explored. Our research focuses on humanoid, social, co-located robots advising clients in standard Sweden-Swedish on preventive dental selfcare. As steps in a two-year co-creation project, we performed interviews within the linguistic context of Finland's minority Finland-Swedish population. Our aim was to explore stakeholders' experiences of and expectations for robot accents in a care context. Thematic analysis revealed six main themes: Expressions, benefits, and barriers to robot accent as conveyor of message, robot accents as support, and as disturbance, and lastly legitimacy of robot accents. The paper demonstrates the central role of robot accent in experiences of HRI in a Finland-Swedish setting, manifestations of in- and out-groupness, and the multifaceted expectations for robot accent recognition and speech.",

keywords = "social robotics, preventive care, robot accents, experiences of social robots",

author = "Susanne H{\"a}gglund and Christa Tigerstedt and Dennis Bistr{\"o}m and Mattias Wingren and S{\"o}ren Andersson and {Kuvaja Adolfsson}, Kristoffer and Johan Penttinen and Leonardo Espinosa-Leal",

year = "2023",

month = jan,

day = "9",

doi = "10.3233/FAIA220611",

language = "English",

isbn = "978-1-64368-375-1",

volume = "366",

series = "Frontiers in Artificial Intelligence and Applications",

publisher = "IOS Press",

pages = "125--134",

editor = "Hakli, {Raul } and Pekka M{\"a}kel{\"a} and Johanna Seibt",

booktitle = "Social Robots in Social Institutions - Proceedings of Robophilosophy 2022",

edition = "1",

note = "Robophilosophy 2022 ; Conference date: 16-08-2022 Through 19-08-2022",

url = "https://cas.au.dk/en/robophilosophy/conferences/rpc2022",

}

Hägglund, S, Tigerstedt, C, Biström, D , Wingren, M , Andersson, S, Kuvaja Adolfsson, K, Penttinen, J & Espinosa-Leal, L 2023, Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study. in R Hakli, P Mäkelä & J Seibt (eds), Social Robots in Social Institutions - Proceedings of Robophilosophy 2022: Proceedings of RoboPhilosophy 2022. 1 edn, vol. 366, Frontiers in Artificial Intelligence and Applications, vol. 366, IOS Press, pp. 125-134, Robophilosophy 2022, Helsinki, Finland, 16/08/22. https://doi.org/10.3233/FAIA220611

Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study. / Hägglund, Susanne; Tigerstedt, Christa; Biström, Dennis et al.
Social Robots in Social Institutions - Proceedings of Robophilosophy 2022: Proceedings of RoboPhilosophy 2022. ed. / Raul Hakli; Pekka Mäkelä; Johanna Seibt. Vol. 366 1. ed. IOS Press, 2023. p. 125-134 (Frontiers in Artificial Intelligence and Applications; Vol. 366).

Research output: Chapter in Book/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study

AU - Hägglund, Susanne

AU - Tigerstedt, Christa

AU - Biström, Dennis

AU - Wingren, Mattias

AU - Andersson, Sören

AU - Kuvaja Adolfsson, Kristoffer

AU - Penttinen, Johan

AU - Espinosa-Leal, Leonardo

N1 - Conference code: 5

PY - 2023/1/9

Y1 - 2023/1/9

N2 - This paper presents the findings of an exploratory, qualitative case study where dental professionals' and care clients' experiences of and expectations for robot accent are explored. Our research focuses on humanoid, social, co-located robots advising clients in standard Sweden-Swedish on preventive dental selfcare. As steps in a two-year co-creation project, we performed interviews within the linguistic context of Finland's minority Finland-Swedish population. Our aim was to explore stakeholders' experiences of and expectations for robot accents in a care context. Thematic analysis revealed six main themes: Expressions, benefits, and barriers to robot accent as conveyor of message, robot accents as support, and as disturbance, and lastly legitimacy of robot accents. The paper demonstrates the central role of robot accent in experiences of HRI in a Finland-Swedish setting, manifestations of in- and out-groupness, and the multifaceted expectations for robot accent recognition and speech.

AB - This paper presents the findings of an exploratory, qualitative case study where dental professionals' and care clients' experiences of and expectations for robot accent are explored. Our research focuses on humanoid, social, co-located robots advising clients in standard Sweden-Swedish on preventive dental selfcare. As steps in a two-year co-creation project, we performed interviews within the linguistic context of Finland's minority Finland-Swedish population. Our aim was to explore stakeholders' experiences of and expectations for robot accents in a care context. Thematic analysis revealed six main themes: Expressions, benefits, and barriers to robot accent as conveyor of message, robot accents as support, and as disturbance, and lastly legitimacy of robot accents. The paper demonstrates the central role of robot accent in experiences of HRI in a Finland-Swedish setting, manifestations of in- and out-groupness, and the multifaceted expectations for robot accent recognition and speech.

KW - social robotics

KW - preventive care

KW - robot accents

KW - experiences of social robots

UR - https://ebooks.iospress.nl/volumearticle/62546

U2 - 10.3233/FAIA220611

DO - 10.3233/FAIA220611

M3 - Conference contribution

SN - 978-1-64368-375-1

SN - 978-1-64368-374-4

VL - 366

T3 - Frontiers in Artificial Intelligence and Applications

SP - 125

EP - 134

BT - Social Robots in Social Institutions - Proceedings of Robophilosophy 2022

A2 - Hakli, Raul

A2 - Mäkelä, Pekka

A2 - Seibt, Johanna

PB - IOS Press

T2 - Robophilosophy 2022

Y2 - 16 August 2022 through 19 August 2022

ER -

Hägglund S, Tigerstedt C, Biström D , Wingren M , Andersson S, Kuvaja Adolfsson K et al. Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study. In Hakli R, Mäkelä P, Seibt J, editors, Social Robots in Social Institutions - Proceedings of Robophilosophy 2022: Proceedings of RoboPhilosophy 2022. 1 ed. Vol. 366. IOS Press. 2023. p. 125-134. (Frontiers in Artificial Intelligence and Applications). doi: 10.3233/FAIA220611

Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study

Abstract

Publication series

Conference

Access to Document

Other files and links

Fingerprint

Cite this