| Original language | Undefined/Unknown |
|---|---|
| Title of host publication | Customer Interaction and Customer Integration |
| Editors | Blecker Thorsten, Friedrich Gerhard, Hvam Lars, Edwards Kasper |
| Publisher | GITO-Verlag |
| Pages | 273–295 |
| ISBN (Print) | 3-936771-73-1 |
| Publication status | Published - 2006 |
| MoE publication type | A3 Part of a book or another research book |
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