Mobile application driven consumer engagement

Tarute Asta, Shahrokh Nikou, Gatautis Rimantas

Research output: Contribution to journalArticleScientificpeer-review

62 Citations (Scopus)

Abstract

The growing popularity of mobile technologies and applications, lead many companies to develop relations with consumers through mobile applications. Therefore, it is important to understand how to design applications based on consumer preferences. This research seeks to understand which features of mobile applications stimulate consumer engagement and lead to continuous use of mobile applications. This study used an online questionnaire to collect data from 246 respondents. The data was analyzed making use of Structural Equations Modeling (SEM). The results indicate that perception of such features as design solutions and information quality will result in higher engagement leading to continuous usage of mobile applications. Moreover, consumer engagement positively influenced users’ intention to continuous usage of mobile applications. Inconsistent with expectation, consumer interaction and functionality features are not found to be positively related to consumer engagement with mobile applications.

Original languageUndefined/Unknown
Pages (from-to)145–156
JournalTelematics and Informatics
Volume34
Issue number4
DOIs
Publication statusPublished - 2017
MoE publication typeA1 Journal article-refereed

Keywords

  • Consumer behaviour
  • Intention to use
  • Consumer engagement
  • Mobile applications

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