TY - GEN
T1 - Managing the Quality of Undergraduate Students
T2 - 2021 Sustainable Leadership and Academic Excellence International Conference, SLAE 2021
AU - Musah, Mohammed Borhandden
AU - Tahir, Lokman Mohd
AU - Issah, Mohammed
AU - Abdul-Salaam, Gaddafi
AU - Al-Hudawi, Shafeeq Hussain
AU - Hussein, Abdul Rawuf
N1 - Publisher Copyright:
© 2021 IEEE.
PY - 2021
Y1 - 2021
N2 - This study investigates the extent to which selected Ghanaian higher learning institutions (HLIs) respond to demands for quality improvement in the sector. It equally tests the psychometric properties of the survey instrument across different cultural settings. Given the consideration of the confidence of interval guidelines of 99% and the margin of error at ± 5%, 660 undergraduate students and academic staff were sampled. Since this study uses an Internet-based survey through a list-based sampling frame, convenient sampling was employed using the University Experience Survey (UES) scale to collect the data from the respondents of four public HLIs. The findings provide cross-cultural evidence on the validity of the UES scale given the fit indices of the measurement model, values of the average variance extracted (AVE), and composite reliability index (CRI). The findings also reveal that while undergraduate students are satisfied with the aspects of teaching quality (TQ), student support (SS), and skill development (SD), they express dissatisfaction with the aspect of learning resources (LR) and learner engagement (LE) in the sampled HLIs. The findings interestingly reveal that while academic staff are satisfied with the TQ and SD, they stress dissatisfaction with the LE in their respective HLIs.
AB - This study investigates the extent to which selected Ghanaian higher learning institutions (HLIs) respond to demands for quality improvement in the sector. It equally tests the psychometric properties of the survey instrument across different cultural settings. Given the consideration of the confidence of interval guidelines of 99% and the margin of error at ± 5%, 660 undergraduate students and academic staff were sampled. Since this study uses an Internet-based survey through a list-based sampling frame, convenient sampling was employed using the University Experience Survey (UES) scale to collect the data from the respondents of four public HLIs. The findings provide cross-cultural evidence on the validity of the UES scale given the fit indices of the measurement model, values of the average variance extracted (AVE), and composite reliability index (CRI). The findings also reveal that while undergraduate students are satisfied with the aspects of teaching quality (TQ), student support (SS), and skill development (SD), they express dissatisfaction with the aspect of learning resources (LR) and learner engagement (LE) in the sampled HLIs. The findings interestingly reveal that while academic staff are satisfied with the TQ and SD, they stress dissatisfaction with the LE in their respective HLIs.
KW - academic staff
KW - higher learning institutions
KW - quality management
KW - university student experience
UR - http://www.scopus.com/inward/record.url?scp=85132043010&partnerID=8YFLogxK
U2 - 10.1109/SLAE54202.2021.9788091
DO - 10.1109/SLAE54202.2021.9788091
M3 - Conference contribution
AN - SCOPUS:85132043010
SN - 978-1-6654-0715-1
T3 - 2021 Sustainable Leadership and Academic Excellence International Conference, SLAE 2021
BT - 2021 Sustainable Leadership and Academic Excellence International Conference, SLAE 2021
PB - IEEE
Y2 - 9 November 2021 through 11 November 2021
ER -