Investigating Knowledge Management Practices at OpenStack

Research output: Chapter in Book/Conference proceedingConference contributionScientificpeer-review

1 Citation (Scopus)


Knowledge work is comprised of specialists who collaborate by ex-changing expertise and skills to develop products and services - this is exactly what happensalso in open-source softwaredevelopment communities in a virtual and globally distributed fashion.In this study, we addresssomeof the information practices of a large and well-known open-source community known as OpenStack. More specifically, we take the theoretical notion of information literacy landscapes to analyze the day-to-day information-intensive work practicesin the OpenStack community. We collect and analyze naturally occurring trace data derived fromthe OpenStack project in a qualitative manner. Our findings report a set of ten information-intensive work practices that in our view merit to be presented to an audience that is interested in information literacy and digital work but not necessarily in software development. These ten practices are branching, committing, fetching,pushing,merging,reviewing, continuously integrating, gating, release management, and announcing.While most of these practices cannot be carried out in non-digital environments,the increasing trend towards the digitalization of work practices reiterates theimportanceof studying theinformation-intensiveknowledge management practices in digitalwork.

Original languageUndefined/Unknown
Title of host publicationInformation Literacy in Everyday Life
EditorsSerap Kurbanoğlu, Sonja Špiranec, Yurdagül Ünal, Joumana Boustany, Maija Leena Huotari, Esther Grassian, Diane Mizrachi, Loriene Roy
ISBN (Electronic)978-3-030-13472-3
ISBN (Print)978-3-030-13471-6
Publication statusPublished - 2019
MoE publication typeA4 Article in a conference publication
EventEurpoean Conference on Information Literacy - ECIL: European Conference on Information Literacy
Duration: 24 Sept 201827 Sept 2018


ConferenceEurpoean Conference on Information Literacy


  • Information Literacy
  • Information practices
  • Open source software
  • digital literacy
  • information systems development

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