Abstract
This paper aims to examine ways in which an inter-municipality bus system for passengers can become inclusive. We define inclusiveness as comprised of accessibility and affordability and use archetype theory as a sensitive devise to conduct a case-study. Data comes from FÖLI, a not-for-profit organization tasked with public transport of passengers by bus in Southwest Finland. We find that FÖLI implemented a radical revolutionary change by introducing a new framework for the carriage of passengers by bus at a regional level, in which a zone free and flat fare policy applies. Inclusiveness, a high level of commitment from political decision makers, and FÖLI’s leadership shaped the process of change substantially. The sequence of change became central; with a continuous reorientation linearity aiming to improve the comfort of end-users. Successful implementation of the change process increased the attractiveness of commuting, and reduced total transport costs financed by municipal funds. The paper contributes to archetype theory by adding inclusiveness for the first time. The practical implication is that municipalities understood the relevance of improving public transport infrastructures (roads, systems and technologies) to attract more commuters as a way of saving total costs to fund underperforming buslines.
Original language | English |
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Title of host publication | Qualitative Management Accounting Research Group (QMARG)' s Annual Workshop (virtual) |
Number of pages | 17 |
Publication status | Published - 22 Nov 2022 |
MoE publication type | A4 Article in a conference publication |
Keywords
- Archetype theory
- Accessbility
- Affrodability
- Collective transport
- Costs
- Inclusiveness