This paper describes a systematic literature review conducted to determine how installed base information (IBI) is utilised in developing and operating industrial services. We found that the reviewed literature considers IBI useful and for industrial service operations, and that it is mainly used to improve service quality and efficiency. However, it is evident that there is a shortage of empirical studies and further investigations that show concrete applications of IBI in different service activities. The existing research concentrates on particular contexts, such as preventive maintenance and asset management. The asset owner perspective is emphasised in the literature, but the use of IBI for service offerings, service contracts and service sales is rarely discussed. The literature indicates that many companies lack a holistic approach to IBI management, in general, and utilisation as a part of it. It is not uncommon for companies to build large databases, but fail to do accurate analyses based on the collected data.
|Title of host publication||Strategic change towards future industrial service business|
|Editors||Miia Martinsuo, Olga Perminova-Harikoski, Taija Turunen|
|Publisher||Tampere University of Technology|
|Publication status||Published - 2015|
|MoE publication type||A3 Part of a book or another research book|