Designing for social inclusion of immigrant women: the case of TeaTime

Anette Bengs, Susanne Hägglund, Annika Wiklund-Engblom, Joachim Majors, Anas Ashfaq

Research output: Contribution to journalArticleScientificpeer-review

3 Citations (Scopus)


We present our design of a digital service supporting social inclusion among immigrant women in an ethnically and socially diverse neighbourhood of a small Finnish town. The

aim is to explore experiences and perceptions as well as potential barriers and challenges for using the web-based service. The case study is framed as design research having a

strong user-centred design approach. We describe the design process and present the results of a mixed-method evaluation. The results are scrutinized from the

perspectives of experience design. The analysis reveals a potential to facilitate social inclusion through the fulfilment of needs related to relatedness, autonomy,

competence, pleasure and stimulations as well as popularity. However, some challenges in the interface design and communication of the security and purpose of

the site were identified in the study. Significant differences were also found between immigrant women and local people regarding the need for this digital service.

Original languageUndefined/Unknown
Pages (from-to)
JournalInnovation / Innovation: The European Journal of Social Science Research
Publication statusPublished - 2017
MoE publication typeA1 Journal article-refereed

Cite this