Customer perceptions of COVID-19 countermeasures on passenger ships during the pandemic

Johnny Långstedt; Jonas Spohr; Magnus Hellström; Anastasia Tsvetkova; Erik Niemelä; Joakim Sjöblom; John E. Eriksson; Kim Wikström

doi:10.1016/j.trip.2021.100518

Customer perceptions of COVID-19 countermeasures on passenger ships during the pandemic

Johnny Långstedt, Jonas Spohr^*, Magnus Hellström, Anastasia Tsvetkova, Erik Niemelä, Joakim Sjöblom, John E. Eriksson, Kim Wikström

^*Corresponding author for this work

Research output: Contribution to journal › Article › Scientific › peer-review

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Abstract

The COVID-19 pandemic devastated substantial portions of the tourism industry; the cruise industry particularly suffered from negative publicity as the virus spread rapidly on cruise ships. The pandemic is a disaster that the industry has been forced to adapt to. This study illustrates, through a mixed-methods research design, what factors cruiseferry operators considered in their responses to the pandemic, whether the implemented countermeasures increased their customers’ sense of security, and what countermeasures customers would agree to follow before boarding a ship. The study thereby provides insights into which countermeasures are likely to decrease customers’ perceived health risks and which they are ready to accept or not on cruises during pandemics.

Original language	English
Article number	100518
Journal	Transportation Research Interdisciplinary Perspectives
Volume	13
DOIs	https://doi.org/10.1016/j.trip.2021.100518
Publication status	Published - Mar 2022
MoE publication type	A1 Journal article-refereed

Keywords

COVID-19
Cruise industry
Cruiseferry
Customer acceptance
Disaster management
Risk perception
Travel behaviour

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1016/j.trip.2021.100518Licence: CC BY-NC-ND

1-s2.0-S2590198221002232-mainFinal published version, 0.98 MBLicence: CC BY-NC-ND

https://urn.fi/URN:NBN:fi-fe2023030329316

Cite this

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title = "Customer perceptions of COVID-19 countermeasures on passenger ships during the pandemic",

abstract = "The COVID-19 pandemic devastated substantial portions of the tourism industry; the cruise industry particularly suffered from negative publicity as the virus spread rapidly on cruise ships. The pandemic is a disaster that the industry has been forced to adapt to. This study illustrates, through a mixed-methods research design, what factors cruiseferry operators considered in their responses to the pandemic, whether the implemented countermeasures increased their customers{\textquoteright} sense of security, and what countermeasures customers would agree to follow before boarding a ship. The study thereby provides insights into which countermeasures are likely to decrease customers{\textquoteright} perceived health risks and which they are ready to accept or not on cruises during pandemics.",

keywords = "COVID-19, Cruise industry, Cruiseferry, Customer acceptance, Disaster management, Risk perception, Travel behaviour",

author = "Johnny L{\aa}ngstedt and Jonas Spohr and Magnus Hellstr{\"o}m and Anastasia Tsvetkova and Erik Niemel{\"a} and Joakim Sj{\"o}blom and Eriksson, {John E.} and Kim Wikstr{\"o}m",

note = "Funding Information: The authors declare the following financial interests/personal relationships which may be considered as potential competing interests: Johnny Langstedt reports financial support was provided by Business Finland. Erik Niemela reports financial support was provided by Business Finland. Joakim Sjoblom reports financial support was provided by Business Finland. Publisher Copyright: {\textcopyright} 2021 The Authors",

year = "2022",

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doi = "10.1016/j.trip.2021.100518",

language = "English",

volume = "13",

journal = "Transportation Research Interdisciplinary Perspectives",

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AU - Långstedt, Johnny

AU - Spohr, Jonas

AU - Hellström, Magnus

AU - Tsvetkova, Anastasia

AU - Niemelä, Erik

AU - Sjöblom, Joakim

AU - Eriksson, John E.

AU - Wikström, Kim

N1 - Funding Information: The authors declare the following financial interests/personal relationships which may be considered as potential competing interests: Johnny Langstedt reports financial support was provided by Business Finland. Erik Niemela reports financial support was provided by Business Finland. Joakim Sjoblom reports financial support was provided by Business Finland. Publisher Copyright: © 2021 The Authors

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N2 - The COVID-19 pandemic devastated substantial portions of the tourism industry; the cruise industry particularly suffered from negative publicity as the virus spread rapidly on cruise ships. The pandemic is a disaster that the industry has been forced to adapt to. This study illustrates, through a mixed-methods research design, what factors cruiseferry operators considered in their responses to the pandemic, whether the implemented countermeasures increased their customers’ sense of security, and what countermeasures customers would agree to follow before boarding a ship. The study thereby provides insights into which countermeasures are likely to decrease customers’ perceived health risks and which they are ready to accept or not on cruises during pandemics.

AB - The COVID-19 pandemic devastated substantial portions of the tourism industry; the cruise industry particularly suffered from negative publicity as the virus spread rapidly on cruise ships. The pandemic is a disaster that the industry has been forced to adapt to. This study illustrates, through a mixed-methods research design, what factors cruiseferry operators considered in their responses to the pandemic, whether the implemented countermeasures increased their customers’ sense of security, and what countermeasures customers would agree to follow before boarding a ship. The study thereby provides insights into which countermeasures are likely to decrease customers’ perceived health risks and which they are ready to accept or not on cruises during pandemics.

KW - COVID-19

KW - Cruise industry

KW - Cruiseferry

KW - Customer acceptance

KW - Disaster management

KW - Risk perception

KW - Travel behaviour

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DO - 10.1016/j.trip.2021.100518

M3 - Article

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VL - 13

JO - Transportation Research Interdisciplinary Perspectives

JF - Transportation Research Interdisciplinary Perspectives

M1 - 100518

ER -

Customer perceptions of COVID-19 countermeasures on passenger ships during the pandemic

Abstract

Keywords

UN SDGs

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