Assessing the Impact of Chatbots on Customer Service Efficiency: A Comparative Study with Human Agents

Research output: Chapter in Book/Conference proceedingPublished conference proceedingScientificpeer-review

Original languageEnglish
Title of host publication38th Bled eConference: Empowering Transformation: Shaping Digital Futures for All
EditorsAndreja Pucihar , Mirjana Kljajić Borštnar, Staša Blatnik, Marjeta Marolt, Roger W. H. Bons, Koen Smit, Matthias Glowatz
PublisherUniversity of Maribor Press
ISBN (Print)978-961-286-998-4
DOIs
Publication statusPublished - 9 Jun 2025
MoE publication typeA4 Article in a conference publication
Event38TH BLED ECONFERENCE: EMPOWERING TRANSFORMATION: SHAPING DIGITAL FUTURES FOR ALL -
Duration: 8 Jun 202511 Jun 2025
Conference number: 38

Conference

Conference38TH BLED ECONFERENCE
Abbreviated titleBLED
Period08/06/2511/06/25

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