Approaching Users and Context of Use in the Design and Development of Mobile Systems

Eyal Eshet; Willem Adriaan Bouwman

doi:10.1007/978-3-319-20898-5_49

Approaching Users and Context of Use in the Design and Development of Mobile Systems

Eyal Eshet, Willem Adriaan Bouwman

Research output: Chapter in Book/Conference proceeding › Conference contribution › Scientific › peer-review

3 Citations (Scopus)

Abstract

Mobile systems are used by a large variety of users in heterogeneous and dynamic everyday life situations. Approaching users in these contexts poses a challenge for practitioners. To examine practitioners’ effort in understanding users and contexts of use, we conducted 15 in-depth interviews with those involved in the design and development of mobile systems for media and finance. We observed that the efforts of design practitioners in subcontracting companies are commonly hindered by strict resource constraints from the client, which result in opportunistic and more obscured data on users. The findings draw attention to the role of the business environment on approaching users and context of use.

Original language	Undefined/Unknown
Title of host publication	Design, User Experience, and Usability: Users and Interactions
Editors	Aaron Marcus
Publisher	Springer
Pages	508–519
ISBN (Electronic)	978-3-319-20898-5
ISBN (Print)	978-3-319-20897-8
DOIs	https://doi.org/10.1007/978-3-319-20898-5_49
Publication status	Published - 2015
MoE publication type	A4 Article in a conference publication
Event	International Conference on Human-Computer Interaction - Los Angeles, CA, USA Duration: 2 Aug 2015 → 7 Aug 2015

Conference

Conference	International Conference on Human-Computer Interaction
Period	02/08/15 → 07/08/15

Keywords

Human-computer interaction
Interaction design
Mobile computing

Access to Document

10.1007/978-3-319-20898-5_49

http://link.springer.com/chapter/10.1007%2F978-3-319-20898-5_49

Cite this

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title = "Approaching Users and Context of Use in the Design and Development of Mobile Systems",

abstract = "Mobile systems are used by a large variety of users in heterogeneous and dynamic everyday life situations. Approaching users in these contexts poses a challenge for practitioners. To examine practitioners{\textquoteright} effort in understanding users and contexts of use, we conducted 15 in-depth interviews with those involved in the design and development of mobile systems for media and finance. We observed that the efforts of design practitioners in subcontracting companies are commonly hindered by strict resource constraints from the client, which result in opportunistic and more obscured data on users. The findings draw attention to the role of the business environment on approaching users and context of use.",

keywords = "Human-computer interaction, Interaction design, Mobile computing, Human-computer interaction, Interaction design, Mobile computing, Human-computer interaction, Interaction design, Mobile computing",

author = "Eyal Eshet and Bouwman, {Willem Adriaan}",

year = "2015",

doi = "10.1007/978-3-319-20898-5_49",

language = "Odefinierat/ok{\"a}nt",

isbn = "978-3-319-20897-8",

pages = "508–519",

editor = "Aaron Marcus",

booktitle = "Design, User Experience, and Usability: Users and Interactions",

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note = "International Conference on Human-Computer Interaction ; Conference date: 02-08-2015 Through 07-08-2015",

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T1 - Approaching Users and Context of Use in the Design and Development of Mobile Systems

AU - Eshet, Eyal

AU - Bouwman, Willem Adriaan

PY - 2015

Y1 - 2015

N2 - Mobile systems are used by a large variety of users in heterogeneous and dynamic everyday life situations. Approaching users in these contexts poses a challenge for practitioners. To examine practitioners’ effort in understanding users and contexts of use, we conducted 15 in-depth interviews with those involved in the design and development of mobile systems for media and finance. We observed that the efforts of design practitioners in subcontracting companies are commonly hindered by strict resource constraints from the client, which result in opportunistic and more obscured data on users. The findings draw attention to the role of the business environment on approaching users and context of use.

AB - Mobile systems are used by a large variety of users in heterogeneous and dynamic everyday life situations. Approaching users in these contexts poses a challenge for practitioners. To examine practitioners’ effort in understanding users and contexts of use, we conducted 15 in-depth interviews with those involved in the design and development of mobile systems for media and finance. We observed that the efforts of design practitioners in subcontracting companies are commonly hindered by strict resource constraints from the client, which result in opportunistic and more obscured data on users. The findings draw attention to the role of the business environment on approaching users and context of use.

KW - Human-computer interaction

KW - Interaction design

KW - Mobile computing

KW - Human-computer interaction

KW - Interaction design

KW - Mobile computing

KW - Human-computer interaction

KW - Interaction design

KW - Mobile computing

U2 - 10.1007/978-3-319-20898-5_49

DO - 10.1007/978-3-319-20898-5_49

M3 - Konferensbidrag

SN - 978-3-319-20897-8

SP - 508

EP - 519

BT - Design, User Experience, and Usability: Users and Interactions

A2 - Marcus, Aaron

PB - Springer

T2 - International Conference on Human-Computer Interaction

Y2 - 2 August 2015 through 7 August 2015

ER -