Approaching Users and Context of Use in the Design and Development of Mobile Systems

Eyal Eshet, Willem Adriaan Bouwman

    Research output: Chapter in Book/Conference proceedingConference contributionScientificpeer-review

    2 Citations (Scopus)


    Mobile systems are used by a large variety of users in heterogeneous and dynamic everyday life situations. Approaching users in these contexts poses a challenge for practitioners. To examine practitioners’ effort in understanding users and contexts of use, we conducted 15 in-depth interviews with those involved in the design and development of mobile systems for media and finance. We observed that the efforts of design practitioners in subcontracting companies are commonly hindered by strict resource constraints from the client, which result in opportunistic and more obscured data on users. The findings draw attention to the role of the business environment on approaching users and context of use.
    Original languageUndefined/Unknown
    Title of host publicationDesign, User Experience, and Usability: Users and Interactions
    EditorsAaron Marcus
    ISBN (Electronic)978-3-319-20898-5
    ISBN (Print)978-3-319-20897-8
    Publication statusPublished - 2015
    MoE publication typeA4 Article in a conference publication
    EventInternational Conference on Human-Computer Interaction - Los Angeles, CA, USA
    Duration: 2 Aug 20157 Aug 2015


    ConferenceInternational Conference on Human-Computer Interaction


    • Human-computer interaction
    • Interaction design
    • Mobile computing

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