Crises, rumours and reposts: Journalists’ social media content gathering and verification practices in breaking news situations

A1 Journal article (refereed)


Internal Authors/Editors


Publication Details

List of Authors: Klas Backholm, Julian Ausserhofer, Elsebeth Frey, Anna Grøndahl Larsen, Harald Hornmoen, Joachim Högväg, Gudrun Reimerth
Publisher: Cogitatio
Publication year: 2017
Journal: Media and Communication
Volume number: 5
Issue number: 2
Start page: 67
End page: 76
eISSN: 2183-2439


Abstract

Social
media (SoMe) platforms provide potentially important information for news
journalists during everyday work and in crisis-related contexts. The aims of
this study were (a) to map central journalistic challenges and emerging
practices related to using SoMe for collecting and validating newsworthy
content; and (b) to investigate how practices may contribute to a user-friendly
design of a web-based SoMe content validation toolset. Interviews were carried
out with 22 journalists from three European countries. Information about
journalistic work tasks was also collected during a crisis training scenario (N
= 5). Results showed that participants experienced challenges with filtering
and estimating trustworthiness of SoMe content. These challenges were especially
due to the vast overall amount of information, and the need to monitor several
platforms simultaneously. To support improved situational awareness in
journalistic work during crises, a userfriendly tool should provide content
search results representing several media formats and gathered from a diversity
of platforms, presented in easy-to-approach visualizations. The final
decision-making about content and source trustworthiness should, however,
remain as a manual journalistic task, as the sample would not trust an
automated estimation based on tool algorithms.


Keywords

crisis


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Last updated on 2019-14-11 at 05:44