Understanding Online Channel Expansion in an SME Context: A Business Model Perspective

A4 Conference proceedings

Internal Authors/Editors

Publication Details

List of Authors: John Jeansson, Shahrokh Nikou, Rune Gustavsson, Siw Lundqvist, Leif Marcusson, Anna Sell, Pirkko Walden
Publication year: 2015
Publisher: Bled eConference
Book title: The 28th Bled eConference "#eWellbeing"
ISBN: 978-961-232-281-6


The purpose of the paper is to study, from a business model perspective, value creating activities taken by SMEs when making a transition to an online multichannel context by adopting and adding e-commerce and/or m-commerce. 16 SMEs in Sweden are studied using a basic qualitative research approach and an e-transit business model configuration. Main results of the study are the existence of primary and secondary transition activities and the existence of a discrepancy between actions taken and their perceived degree of importance. One main conclusion is that the combination of value creating activities an SME should focus on during different stages of an online channel expansion differ depending on transition category and will change over time

Last updated on 2020-20-02 at 04:42