Enriched Presence Information on Converged Communication Platforms: A Quasi-Experiment

A1 Journal article (refereed)

Internal Authors/Editors

Publication Details

List of Authors: Mark de Reuver, Shahrokh Nikou, Harry Bouwman
Publisher: SAGE
Publication year: 2014
Journal: Convergence
Volume number: 20
Issue number: 1
eISSN: 1748-7382


Consumers have access to an increasingly wide variety of devices and modalities to communicate with others. The concept of enriched presence information helps users to harness such complexity by showing which device and modality is currently being preferred by their contacts. Operators can offer enriched presence information by utilizing recently developed converged communication standards like Rich Communication Suite–Enhanced (RCS-E). The present article tests the usefulness of enriched presence features for two prototype applications built upon RCS standards. A quasi-experiment shows that users become more positive about the usefulness of enriched presence information after trying out the two applications. Whilst findings suggest operators should introduce services that offer enriched presence information, our troublesome and lengthy prototyping process indicates that operators will not get the services to the market in time to hold off Internet players offering similar functionality.


Experimental research, fixed mobile convergence, Mobile Services, presence, presence, social TV

Last updated on 2020-07-08 at 05:59