Investigating Knowledge Management Practices at OpenStack

A4 Conference proceedings

Internal Authors/Editors

Publication Details

List of Authors: José Apolinario Teixeira, Helena Karsten, Gunilla Widén
Editors: Serap Kurbanoğlu, Sonja Špiranec, Yurdagül Ünal, Joumana Boustany, Maija Leena Huotari, Esther Grassian, Diane Mizrachi, Loriene Roy
Place: Oulu
Publication year: 2019
Publisher: Springer
Book title: Information Literacy in Everyday Life
Title of series: Communications in Computer and Information Science
Volume number: 989
Start page: 201
End page: 210
ISBN: 978-3-030-13471-6
eISBN: 978-3-030-13472-3
ISSN: 1865-0929


Knowledge work is comprised of specialists who collaborate by ex-changing expertise and skills to develop products and services - this is exactly what happens
also in open-source software
development communities in a virtual and globally distributed fashion.
In this study, we address
of the information practices of a large and well-known open-source community known as OpenStack. More specifically, we take the theoretical notion of information literacy landscapes to analyze the day-to-day information-intensive work practices
in the OpenStack community. We collect and analyze naturally occurring trace data derived from
the OpenStack project in a qualitative manner. Our findings report a set of ten information-intensive work practices that in our view merit to be presented to an audience that is interested in information literacy and digital work but not necessarily in software development. These ten practices are branching, committing, fetching,
reviewing, continuously integrating, gating, release management, and announcing.
While most of these practices cannot be carried out in non-digital environments,
the increasing trend towards the digitalization of work practices reiterates the
of studying the
knowledge management practices in digital


digital literacy, Information Literacy, Information practices, information systems development, Open source software

Last updated on 2020-06-08 at 06:11