Applying Experience Design to Facilitate Wellbeing and Social Inclusion of Older Adults

A1 Journal article (refereed)

Internal Authors/Editors

Publication Details

List of Authors: Anette Bengs, Susanne Hägglund, Annika Wiklund-Engblom
Publisher: Scuola IaD
Place: Rome
Publication year: 2018
Journal: Interaction Design and Architecture(s)
Journal acronym: IxD&A
Issue number: 36
Start page: 11
End page: 30
eISSN: 2283-2998


The current article addresses the issue of how to design for meaningful
experiences of wellbeing and social inclusion, supported by information
and communication technology, among older adults. This is done with
regard to a background study conducted for the purpose of collecting end
user needs in order to inform design choices. Our design approach is
influenced by the theory of Experience Design, in which design should be
aimed at creating specific experiences. These experiences are
considered to derive from a limited number of fundamental human needs.
The study is framed as design research using the methodology of
user-centred design as a guide for the creative process. Semi-structured
focus group interviews were conducted with 25 older adults, identifying
needs of autonomy, competence, relatedness, physical thriving,
security, pleasure and stimulation. Design goals were set based on these
needs and three interventions were designed and implemented


Experience Design, ICT, mental wellbeing, older adults, physical health, social inclusion, User Centered Design

Last updated on 2020-22-01 at 03:10