Approaching Users and Context of Use in the Design and Development of Mobile Systems

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Interna författare/redaktörer

Publikationens författare: Eyal Eshet, Harry Bouwman
Redaktörer: Aaron Marcus
Förlagsort: Switzerland
Publiceringsår: 2015
Förläggare: Springer
Moderpublikationens namn: Design, User Experience, and Usability: Users and Interactions
Seriens namn: Lecture Notes in Computer Science
Volym: 9187
Artikelns första sida, sidnummer: 508
Artikelns sista sida, sidnummer: 519
ISBN: 978-3-319-20897-8
eISBN: 978-3-319-20898-5
ISSN: 0302-9743


Mobile systems are used by a large variety of users in heterogeneous and dynamic everyday life situations. Approaching users in these contexts poses a challenge for practitioners. To examine practitioners’ effort in understanding users and contexts of use, we conducted 15 in-depth interviews with those involved in the design and development of mobile systems for media and finance. We observed that the efforts of design practitioners in subcontracting companies are commonly hindered by strict resource constraints from the client, which result in opportunistic and more obscured data on users. The findings draw attention to the role of the business environment on approaching users and context of use.


Human-computer interaction, Interaction design, Mobile computing

Senast uppdaterad 2020-30-03 vid 06:26