Approaching Users and Context of Use in the Design and Development of Mobile Systems

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Internal Authors/Editors

Publication Details

List of Authors: Eyal Eshet, Harry Bouwman
Editors: Aaron Marcus
Place: Switzerland
Publication year: 2015
Publisher: Springer
Book title: Design, User Experience, and Usability: Users and Interactions
Title of series: Lecture Notes in Computer Science
Volume number: 9187
Start page: 508
End page: 519
ISBN: 978-3-319-20897-8
eISBN: 978-3-319-20898-5
ISSN: 0302-9743


Mobile systems are used by a large variety of users in heterogeneous and dynamic everyday life situations. Approaching users in these contexts poses a challenge for practitioners. To examine practitioners’ effort in understanding users and contexts of use, we conducted 15 in-depth interviews with those involved in the design and development of mobile systems for media and finance. We observed that the efforts of design practitioners in subcontracting companies are commonly hindered by strict resource constraints from the client, which result in opportunistic and more obscured data on users. The findings draw attention to the role of the business environment on approaching users and context of use.


Human-computer interaction, Interaction design, Mobile computing

Last updated on 2020-03-04 at 04:53

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